Position Summary:
As a Customer Success at Penny, you will play a pivotal role in fostering strong, long-term relationships with our clients. You will be the primary point of contact for customers, ensuring they maximize the value of our products or services and achieve their business goals.
Key Responsibilities:
Onboarding and Implementation:
Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services.
Collaborate with the technical team to ensure successful implementation of solutions.
Account Management:
Develop and maintain strong relationships with key stakeholders within client organizations.
Regularly check in with customers to assess satisfaction, identify issues, and offer solutions.
Customer Education:
Provide training sessions and educational resources to clients, enabling them to fully leverage our products or services.
Stay updated on industry trends and best practices to share insights with customers.
Retention and Growth:
Proactively identify opportunities for upselling or cross-selling based on customer needs and usage patterns.
Develop strategies to increase customer retention and reduce churn.
Issue Resolution:
Act as the main point of contact for customer concerns or issues, coordinating with internal teams to address and resolve problems promptly.
Feedback Collection:
Gather customer feedback on our products/services and communicate insights to the product development team for continuous improvement.
Renewal Management:
Work closely with the sales team to ensure timely renewals of customer contracts.
Provide insights into customer health to inform the renewal strategy.
Qualifications:
(Saudi Or Bahrain) Nationality is preferable
Bachelor’s degree in relevant field.
Proven experience in customer success, account management, or a related role in the technical industry.
Strong understanding of technical side.
Excellent communication and interpersonal skills.
Ability to analyse data and draw meaningful insights for clients.
Goal-oriented mindset with a focus on customer satisfaction.
