1. Customer & Context /Background
Company Overview
Bazaar Technologies is a tech-enabled e-commerce and financial services technology company operating nationwide across Pakistan. With a workforce of over 200+ employees, Bazaar connects households and businesses to a wide array of grocery essentials and office supplies. The company has been in operations since 2020 and continues to expand its footprint across Pakistan’s retail and commerce landscape.
Bazaar’s core offerings include digital order management, last-mile fulfillment, and supply network optimization. The Procurement Department manages indirect procurement (capex, opex, and general materials) across technology, logistics, infrastructure, and services categories.
Procurement / Operational Context Prior to Penny
Before implementing Penny in 2023, Bazaar’s procurement process was largely manual and email-driven. Purchase requisitions, quotations, and approvals were managed through spreadsheets, emails, and manual documentation, leading to inconsistent data and limited spend visibility. The procurement team consisted of three professionals overseeing sourcing, purchase order management, contract execution, and vendor coordination. Oracle was used for accounting and payment processing, but there was no centralized procurement automation or visibility into sourcing activities. On average, the department managed several hundred purchase orders and RFQs monthly, involving 50+ suppliers and a multimillion-rupee indirect spend base.
Challenges & Pain Points
As Bazaar scaled, the procurement team faced increasing pressure to improve control, speed, and visibility. Core challenges included:
Bazaar recognized the need for a modern, scalable procurement solution that would support digital growth, strengthen compliance, and enhance cost efficiency.
Decision & Evaluation
When evaluating digital procurement platforms, Bazaar prioritized the following selection criteria:
Penny proved to be the best fit for Bazaar’s transformation goals, offering a modern, easy-to-adopt platform with robust e-sourcing, workflow automation, and real-time spend visibility.
2. Results & Impact
Quantitative Outcomes / Metrics
After deploying Penny across procurement operations, Bazaar observed transformative improvements in efficiency, compliance, and data accuracy:
The digitization of sourcing and purchase order processes improved supplier responsiveness, enhanced delivery tracking, and ensured consistent adherence to internalapproval hierarchies. With all documentation centralized, compliance and audit readiness improved significantly, supporting faster financial closures and better control over indirect spend.
3. Customer Perspective / Voice
Testimonials & Quotes
Feature Highlights
• Intuitive e-sourcing module for quick RFQs and supplier comparison
• Automated approval workflows integrated with our organizational hierarchy
• Real-time spend analytics and reporting dashboard
• Strong audit trail and data integrity
Adoption & Support Experience
• Intuitive e-sourcing module for quick RFQs and supplier comparison
• Automated approval workflows integrated with our organizational hierarchy
• Real-time spend analytics and reporting dashboard
• Strong audit trail and data integrity
Take Your Procurement Function to the Next Level
Procurement excellence isn’t limited to a few organizations, yours can be next. Experience how Penny simplifies sourcing and spends management.
